Just In Coffee Group Policies

Mission Statement

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At Just In Coffee Group, our mission is to create a transformative coffee experience that goes beyond the cup, integrating ethical and sustainable best practices, innovation, and exceptional quality to positively impact our communities, stakeholders, and the environment.

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We are committed to:

1. Sustainable and Ethical Practices: Setting the standard for sustainable coffee production through our Eco Roast technology, which not only reduces waste but converts it into biofuel. We prioritize ethically sourced beans, ensuring that every cup of coffee supports fair wages and sustainable farming methods in coffee-growing regions.

2. Quality and Excellence: Delivering premium coffee products, including Myco Balance Coffee, which is crafted with the finest, responsibly sourced beans and enhanced with health-promoting, natural ingredients. Our commitment to quality extends to every aspect of our operations, from sourcing to roasting to customer service.

3. Community and Social Impact: Actively investing in our local communities and the coffee-growing regions we source from, fostering economic empowerment and environmental stewardship. We partner with fair trade organizations and community-driven initiatives to support education, health, and sustainability projects.

4. Customer Experience and Transparency: Providing exceptional service while maintaining transparency in our operations. We engage our customers and stakeholders with integrity, ensuring they are informed and involved in our sustainability journey.

5. Innovation and Responsible Growth: Embracing cutting-edge technologies and business models that drive positive change in the coffee industry. We remain committed to innovation that aligns with our core values of sustainability, social responsibility, and excellence, ensuring that brands like 918 Coffee Co lead by example.

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Through our unwavering commitment to these principles, we aim to not only serve exceptional coffee but to inspire positive change in the coffee industry and beyond, creating a ripple effect of sustainable and ethical business practices.

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Terms and Conditions of Sale

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1. Introduction: These Terms and Conditions of Sale govern the sale of products by Just In Coffee Group to customers. By placing an order with us, customers agree to adhere to these terms and conditions as set forth below.

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2. Product Information and Availability:

• All product descriptions, prices, and availability information are provided on our website and are subject to change without prior notice.

• We strive to ensure accuracy in all product descriptions, but discrepancies may occur. Customers are advised to contact us for clarification prior to purchase.

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3. Pricing and Payment:

• All prices are listed in GBP and include applicable taxes unless otherwise stated.

• Payment methods accepted include credit/debit cards, PayPal, and other payment platforms specified at checkout.

• Full payment is required at the time of order placement unless an alternative payment plan has been agreed upon.

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4. PAYMENT TERMS

• Credit Accounts have terms of strictly 30 days from the date of invoice. For overdue invoices, a late payment fee of £35.00 + VAT together with an interest fee of 10% of the order value, will be charged per month thereafter.

• Should payment be received before the charge month end, these fee’s will still be charged with the 10% interest fee at a pro-rata rate.

• Should your credit account suffer 2 late payments, the credit terms offered will be removed and your account will be changed to a non credit account and proforma invoicing. For goods ordered with a credit account that exceed its 30 day terms on any invoice, we reserve the right to withhold future deliveries until all overdue payments in full are received.

• Should no payment or agreement be made by 60 days following the date of the invoice, 918 Coffee Co. will transfer the account and debt to a Debt Collection Agency who will collect the debt together with their fees.

• Once this transfer has taken place 918 Coffee Co. are unable to cancel it.

• All subsequent orders will be on a Proforma basis and at our sole discretion.

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5. Order Confirmation and Acceptance:

• Once an order is placed, customers will receive an order confirmation email detailing the purchased items and total cost.

• Just In Coffee Group reserves the right to reject or cancel any order for reasons including but not limited to product availability, payment issues, or suspected fraud.

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6. Shipping and Delivery:

• Orders will be processed and shipped according to the delivery policy outlined by Just In Coffee Group.

• Delivery timelines are estimates and may vary based on location, product availability, and selected shipping method.

• Just In Coffee Group is not liable for any delivery delays caused by third-party shipping providers.

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7. Returns, Refunds, and Exchanges:

• Customers may request a return or exchange within 14 days of receiving their order, provided the items are unused, unopened, and in their original packaging.

• Refunds will be processed upon receipt and inspection of the returned items. Shipping fees are non-refundable unless the return is due to a Just In Coffee Group error.

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8. Warranty and Liability:

• Just In Coffee Group warrants that products will be free from material defects and conform to the advertised specifications.

• Liability for defective products is limited to replacement, repair, or refund as determined by Just In Coffee Group.

• Just In Coffee Group is not liable for indirect, incidental, or consequential damages arising from the use of its products.

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9. Data Protection and Privacy:

• Personal data collected during the order process will be handled in accordance with our Data Protection Policy.

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10. Amendments to Terms and Conditions:

• Just In Coffee Group reserves the right to amend these Terms and Conditions at any time. Changes will be posted on our website and will take effect immediately upon publication.

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For further inquiries or assistance regarding these Terms and Conditions of Sale, please contact our Customer Support team at Enquiries@justincoffee-group.com.

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Privacy Policy

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Effective Date: 01/01/25

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1. Introduction Welcome to Just In Coffee Group ("Company," "we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website ("Website") and interact with our services.

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2. Information We Collect We may collect and process the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, payment details, and any other details provided when placing an order or subscribing to our services.

• Account Information: If you create an account, we collect login credentials and order history.

• Communication Data: Emails, messages, or other correspondence you send to us.

• Technical Information: IP address, browser type, operating system, device information, and usage data collected through cookies and similar technologies.

• Marketing Preferences: Information on your preferences for receiving communications from us.

 

3. How We Use Your Information We use your information to:

• Process and fulfill orders, including payment processing and delivery.

• Provide customer support and respond to inquiries.

• Improve our Website, products, and services.

• Send promotional materials and updates (if you have opted in).

• Comply with legal and regulatory obligations.

• Prevent fraud and enhance security.

 

4. Sharing Your Information We do not sell your personal data. However, we may share your information with:

• Service Providers: Third-party vendors that assist with payment processing, order fulfillment, IT services, and marketing.

• Legal Authorities: If required by law, court order, or to protect our rights.

• Business Transfers: In case of mergers, acquisitions, or business restructuring.

 

5. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. You can manage cookie preferences through your browser settings.

 

6. Data Security We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed as 100% secure.

 

7. Your Rights You have the right to:

• Access, correct, or delete your personal information.

• Withdraw consent for marketing communications.

• Request data portability where applicable.

• Lodge a complaint with a data protection authority if you believe your rights have been violated.

 

8. Retention of Data We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

 

9. Third-Party Links Our Website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

 

10. Updates to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

 

11. Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us at: Enquiries@justcoffee-group.com

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Terms and Conditions for Financing Options through Halo Finance

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1. Introduction 918 Coffee Co is an authorized agent of Halo Finance. These Terms and Conditions apply to all financing options offered by Halo Finance through 918 Coffee Co and outline the key provisions and responsibilities of both the borrower and the lender.

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2. Eligibility Criteria

• Applicants must be at least 18 years of age.

• Applicants must provide proof of identity and income.

• Applicants must pass a credit check conducted by Halo Finance.

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3. Application Process

• All financing applications are subject to approval by Halo Finance.

• Applicants must complete the necessary application forms and provide all required documentation.

• 918 Coffee Co will facilitate the application process but is not responsible for the approval or rejection of applications.

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4. Financing Options

• Halo Finance offers various financing options, including installment loans and lease-to-own arrangements.

• Terms, interest rates, and repayment schedules will be outlined in the individual financing agreements provided by Halo Finance.

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5. Payment Terms

• Repayments are to be made directly to Halo Finance as per the agreed-upon schedule.

• Late or missed payments may incur additional fees and charges as stipulated by Halo Finance.

• Failure to comply with the repayment schedule may result in legal action or asset recovery.

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6. Fees and Charges

• Administrative fees, interest rates, and other applicable charges will be disclosed to the applicant before the finalization of the financing agreement.

• All fees and charges are subject to change at the discretion of Halo Finance.

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7. Data Protection and Privacy

• 918 Coffee Co will handle all applicant data in compliance with data protection regulations and will only share relevant information with Halo Finance as necessary for the financing process.

• Applicants consent to the sharing of their information with Halo Finance for credit checks and approval processes.

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8. Dispute Resolution

• Any disputes arising from the financing arrangement will be handled by Halo Finance in accordance with their dispute resolution procedures.

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9. Termination of Agreement

• Halo Finance reserves the right to terminate the financing agreement in case of breach of terms, fraud, or non-payment.

• Upon termination, all outstanding amounts become immediately payable.

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10. Liability Disclaimer

• 918 Coffee Co acts solely as an authorized agent for Halo Finance and is not liable for any financial losses, disputes, or claims related to the financing agreement.

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11. Amendments to Terms and Conditions

• 918 Coffee Co reserves the right to amend these Terms and Conditions at any time. Notice of amendments will be provided to applicants in writing.

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For any queries or further information regarding the financing options available through Halo Finance, please contact us at:

Email: Enquiries@justincoffee-group.com Phone: 07920741918 Website: www.justincoffee-group.com

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Delivery Policy

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1. Introduction: Just In Coffee Group is committed to providing reliable, efficient, and customer-centric delivery services for all products purchased through our platforms. This policy outlines our delivery processes, timelines, costs, and procedures for addressing delivery-related concerns.

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2. Delivery Methods and Options:

• We offer multiple delivery options including standard delivery, express delivery, and scheduled delivery based on customer preferences and location.

• Delivery partners are carefully selected to ensure the safe and timely delivery of all products.

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3. Delivery Areas and Restrictions:

• We deliver to specified locations within the UK and selected international destinations.

• Delivery to remote or restricted areas may incur additional charges or extended delivery timelines, which will be communicated at the time of purchase.

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4. Delivery Timeframes:

• Standard delivery typically takes 3-5 business days for domestic orders and 7-10 business days for international orders.

• Express delivery options are available at an additional cost and typically take 1-2 business days for domestic orders.

• All delivery estimates are subject to product availability and order processing times.

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5. Delivery Fees and Charges:

• Delivery fees vary based on the delivery method, destination, and size/weight of the order.

• Detailed shipping charges will be provided at checkout prior to order confirmation.

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6. Order Tracking and Notifications:

• Customers will receive order confirmation and tracking information via email once their order has been dispatched.

• Real-time tracking updates will be provided by our delivery partners to keep customers informed throughout the delivery process.

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7. Delivery Issues and Resolutions:

• In the event of a delay, loss, or damage to an order during transit, customers are advised to contact our Customer Support team at Enquiries@justincoffee-group.com within 48 hours of the scheduled delivery date.

• We will investigate delivery issues promptly and provide resolutions including replacements, refunds, or other suitable remedies.

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8. Customer Responsibilities:

• Customers must ensure that accurate and complete delivery information is provided at the time of purchase to prevent delivery delays or failed deliveries.

• Any changes to delivery addresses or instructions must be communicated to our Customer Support team prior to dispatch.

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9. Policy Updates:

• This policy is subject to periodic review and updates to reflect changes in delivery processes, fees, or other relevant factors.

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For further inquiries or assistance regarding deliveries, please contact our Customer Support team at Enquiries@justincoffee-group.com.

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Environmental Policy

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1. Introduction: At Just In Coffee Group, we recognize the importance of environmental sustainability and are committed to integrating responsible practices throughout our operations. This policy outlines our dedication to reducing our environmental footprint while fostering a culture of sustainability and responsible business practices.

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2. Sustainable Sourcing:

• We source our coffee beans from suppliers who adhere to sustainable and ethical farming practices, prioritizing Fair Trade, Rainforest Alliance, and organic certifications.

• Our Myco Balance Coffee incorporates natural, eco-friendly ingredients, supporting biodiversity and sustainable agriculture.

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3. Eco Roast Technology:

• We utilize Eco Roast technology, a proprietary system that converts waste coffee grounds into biofuel, significantly reducing landfill waste and carbon emissions.

• This innovative roasting method underscores our commitment to a circular economy and renewable energy practices.

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4. Waste Reduction and Recycling:

• We actively seek to minimize waste across all areas of our operations, from production to packaging.

• Recyclable and compostable packaging is prioritized, and we encourage our customers to participate in our waste reduction initiatives.

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5. Energy and Water Conservation:

• Energy-efficient practices are implemented throughout our facilities, including LED lighting, energy monitoring systems, and optimized equipment usage.

• Water conservation measures are integrated into our production processes to minimize water consumption and reduce environmental impact.

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6. Community and Environmental Education:

• We engage with local communities to promote sustainable coffee consumption and environmental awareness.

• Educational programs and initiatives are developed to foster a culture of environmental responsibility among our stakeholders.

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7. Compliance and Continuous Improvement:

• We adhere to all applicable environmental laws, regulations, and standards, striving for continuous improvement in our environmental performance.

• Regular audits and assessments are conducted to identify areas for improvement and to set measurable environmental targets.

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8. Reporting and Transparency:

• We maintain transparency in our environmental practices and report on our progress towards sustainability goals.

• Annual sustainability reports will be made available to stakeholders, highlighting key achievements and areas for further development.

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For more information about our environmental practices or to inquire about our sustainability initiatives, please contact us at Enquiries@justincoffee-group.com.

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ONLINE AUCTION TERMS & CONDITIONS

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1. APPLICATION OF THESE TERMS

1.1 These Online Auction Terms & Conditions (“Auction Terms”) apply to all goods sold via any online auction platform operated by or on behalf of 918 Coffee Co / Just In Coffee Group (“the Company”, “we”, “us”, “our”).

1.2 These Auction Terms form part of and must be read alongside our Standard Terms & Conditions of Sale. In the event of any conflict, these Auction Terms shall prevail for auction sales.

1.3 By registering for, bidding in, or purchasing goods through an online auction, you (“Bidder”, “Buyer”) agree to be legally bound by these Auction Terms.

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2. ELIGIBILITY & REGISTRATION

2.1 All bidders must:

• Be at least 18 years of age

• Have legal capacity to enter into binding contracts

• Provide accurate and complete registration details

2.2 We reserve the right to:

• Approve or reject registration applications

• Require trade references or identification

• Request proof of funds

• Impose credit limits or bidding limits

• Suspend or terminate accounts at our discretion

2.3 Trade buyers may be required to provide:

• VAT number (where applicable)

• Company registration details

• Proof of business address

2.4 Bidders are responsible for maintaining confidentiality of their login details. All bids submitted via a registered account are deemed authorised.

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3. DESCRIPTION OF GOODS

3.1 Goods may include (without limitation):

• Green coffee bean lots (single origin, microlot, commercial, specialty, graded or ungraded)

• Roasting machines

• Espresso machines

• Brewing equipment

• Coffee processing equipment

• Spare parts

• Finished coffee products

• Surplus, discontinued or clearance stock

3.2 All descriptions, grading notes, cupping scores, photographs, videos and specifications are provided in good faith.

3.3 Unless explicitly stated otherwise, all goods are sold:

• “AS IS”

• “AS SEEN”

• With all faults

• Without warranty as to merchantability or fitness for purpose

3.4 Variations in:

• Crop year

• Moisture content

• Screen size

• Density

• Flavour profile

• Packaging condition

• Cosmetic wear shall not constitute misdescription.

3.5 Green coffee grading and cupping notes are opinion-based assessments and do not constitute guaranteed performance or flavour outcomes.

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4. AUCTION PROCESS

4.1 Auctions may be conducted as:

• Timed auctions

• Live online auctions

• Hybrid formats

4.2 Each lot will display:

• Lot number

• Description

• Starting bid

• Bid increment

• Reserve price (if applicable)

• Closing time

• Buyer’s premium (if applicable)

4.3 The highest valid bid at the close of the auction shall constitute a legally binding contract.

4.4 The Company reserves the right to:

• Withdraw any lot

• Amend lot descriptions

• Correct errors

• Cancel auctions

• Reopen bidding in case of dispute

• Refuse any bid

4.5 Anti-sniping extensions may apply. Where activated, bidding may automatically extend if a bid is placed within the final minutes.

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5. RESERVE PRICES

5.1 Some lots may be subject to a reserve price.

5.2 If the reserve price is not met, the lot will not be sold unless the Company elects otherwise.

5.3 The Company may bid on behalf of the seller up to the reserve price where permitted by law.

6. BUYER’S PREMIUM & FEES

6.1 A Buyer’s Premium may apply and will be stated in the lot listing.

6.2 VAT, duties, export costs, and delivery charges are payable in addition to the hammer price unless expressly stated.

6.3 Payment processing fees may apply where stated.

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7. PAYMENT TERMS

7.1 Full payment must be made within:

• 48 hours for equipment and machines

• 24 hours for green coffee lots and perishable goods
  unless otherwise stated.

7.2 Accepted payment methods:

• Bank transfer

• Debit/credit card

• Approved trade credit account

7.3 Title does not pass until cleared funds are received in full.

7.4 If payment is not received:

• We may cancel the sale

• Retain deposits

• Resell the lot

• Recover losses and associated costs

• Suspend the bidder’s account

7.5 Interest may be charged on late payments at 8% above Bank of England base rate.

8. COLLECTION, DELIVERY & STORAGE

8.1 Goods must be collected or delivery arranged within:

• 5 working days for machinery/equipment

• 3 working days for green coffee

• 2 working days for perishable goods

8.2 Storage fees may apply after this period.

8.3 Risk passes to the Buyer:

• Upon collection; or

• Upon dispatch if delivery is arranged by Buyer

8.4 International buyers are responsible for:

• Export documentation

• Import licences

• Customs duties

• Compliance with local regulations

8.5 Failure to collect may result in resale without notice.

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9. GREEN COFFEE SPECIFIC TERMS

9.1 Crop year, origin and grading information is provided to the best of our knowledge.

9.2 Moisture content may fluctuate due to environmental conditions.

9.3 Shrinkage in transit or storage is not grounds for rejection unless exceeding industry tolerance.

9.4 Weight is determined at dispatch.

9.5 Claims relating to:

• Cup score

• Roast performance

• Flavour notes
  must be raised within 48 hours of receipt and supported by documented evidence.

9.6 Disputes may require third-party independent cupping verification at Buyer’s cost.

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10. MACHINERY & EQUIPMENT

10.1 Unless stated otherwise, machinery is sold:

• Used

• Without warranty

• Without service guarantee

10.2 Buyers are responsible for:

• Installation

• Servicing

• Compliance with electrical or gas regulations

• Health & safety compliance

10.3 No liability is accepted for:

• Downtime

• Lost production

• Installation costs

• Compatibility issues

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11. INSPECTION

11.1 Buyers are encouraged to inspect goods prior to bidding.

11.2 Inspection appointments may be arranged where practical.

11.3 Failure to inspect does not invalidate the sale.

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12. RETURNS & CANCELLATION

12.1 Auction sales are final.

12.2 No returns are accepted except:

• Where required by law (consumer statutory rights)

• In cases of proven material misdescription

12.3 Change of mind does not entitle cancellation.

12.4 Trade buyers do not benefit from consumer cooling-off periods.

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13. DEFAULT & NON-PAYMENT

13.1 If a Buyer defaults:

• Deposit may be retained

• Lot may be resold

• Buyer liable for shortfall and costs

• Legal action may be taken

13.2 We may share default information with credit agencies.

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14. LIMITATION OF LIABILITY

14.1 To the maximum extent permitted by law:

• All implied warranties are excluded.

• Our total liability shall not exceed the hammer price paid.

14.2 We are not liable for:

• Loss of profits

• Business interruption

• Loss of goodwill

• Indirect or consequential loss

14.3 Nothing excludes liability for death or personal injury caused by negligence.

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15. FORCE MAJEURE

We shall not be liable for delays or failures caused by events beyond reasonable control including:

• Shipping delays

• Port congestion

• Crop failure

• Supply chain disruption

• Cyber incidents

• Platform outages

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16. PLATFORM & TECHNICAL ISSUES

16.1 We are not responsible for:

• Internet outages

• Software failure

• Server errors

• Delayed bids

• Connectivity issues

16.2 In the event of technical disruption, we reserve the right to:

• Suspend

• Extend

• Cancel

• Re-run the auction

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17. INTELLECTUAL PROPERTY

All photographs, tasting notes, branding, and marketing materials remain the intellectual property of the Company and may not be reproduced without consent.

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18. FRAUD & COLLUSION

18.1 Shill bidding, collusion or fraudulent conduct is strictly prohibited.

18.2 We reserve the right to:

• Cancel bids

• Suspend accounts

• Report to authorities

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19. DATA PROTECTION

Personal data will be processed in accordance with our Privacy Policy and applicable data protection legislation.

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20. GOVERNING LAW

These Auction Terms shall be governed by and construed in accordance with the laws of England & Wales.

Disputes shall be subject to the exclusive jurisdiction of the English courts.

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